“Oh, are you an electrician?” “What is this Wi-Fi business?” “Do you even make money doing this?” “How come you are doing this work as a girl?” These are just some of the common remarks Rabzes hears as she forges a new path in Ladakh’s digital landscape. But rather than letting these comments deter her, she embraces them as markers of the change she is driving.
Rabzes is Ladakh’s first female Internet Service Provider (ISP), leading the charge in bringing connectivity to the region’s most remote villages. Her journey has been anything but conventional, marked by perseverance, learning, and a passion for breaking stereotypes.
A Childhood of Curiosity and Learning
Growing up in Stok, Rabzes spent her childhood playing ‘teacher-teacher’ after school. Later, when she moved to Skalzangling in grade seven, she had better access to coaching centers, particularly for math and science. Though she had a laptop at home, the internet remained an unknown entity. Her first exposure to a laptop came through a tenant, as she had only seen computers in school. Driven by curiosity, she pleaded with her father, who was traveling to Delhi for business, to bring her one.
The Early Days of Internet Discovery
Rabzes first encountered Facebook in ninth grade, accessing it at a cyber café with her friends—a ritual that quickly became a daily routine after school. Phones were a rarity, and she received her first one in tenth grade, though without a SIM card. By the time she reached eleventh and twelfth grade, her focus shifted entirely to academics at her boarding school, where devices were not allowed. Determined to secure a place in a good university, she immersed herself in her studies.
A New Path in Taiwan
After completing high school, Rabzes pursued commerce in Delhi while simultaneously studying Chinese at DU. She had always envisioned herself studying in China or Taiwan. Although obtaining a Chinese visa proved difficult, she successfully secured one for Taiwan. However, delays in receiving graduation documents forced her to postpone her plans. Finally, in December 2019, she arrived in Taiwan, where she pursued an MBA while working part-time at an Indian restaurant and later as a teacher.
Finding Purpose in Connectivity
Upon returning to India, Rabzes continued working remotely in education, but she couldn’t ignore the persistent lack of internet access in her homeland. Her father, already acquainted with Durgesh, a founder of Hybrid Internet, saw an opportunity for collaboration. Inspired by the idea, Rabzes partnered with Hybrid Internet to expand its services in Ladakh, beginning with Stok and Saboo. In the following year, she fully committed herself to the mission.
Despite initial skepticism and gender biases, she immersed herself in the technical aspects of wireless connections. She encountered challenges, particularly in Shey, where inconsistent signal strength made traditional wireless solutions ineffective. Determined to find a solution, she learned fiber-optic connections from her engineer within two days, successfully bringing stable connectivity to the area.
Transforming Ladakh’s Digital Landscape
One of her most impactful projects was in Hanley, a village entirely cut off from the internet. The gratitude of the villagers upon receiving connectivity reaffirmed her purpose. Additionally, her expertise caught the attention of Oberoi Grand Hotel, which onboarded her for their Leh location—a major milestone in her career.
Breaking Barriers and Inspiring Change
Rabzes’ journey is a testament to the power of determination and breaking stereotypes. She believes that no job is too big or small, and that gender should never define one’s career choices. Her advice to young people is simple: if you are capable and determined, no barrier—technical or societal—can hold you back.
Through her work, she is not only bridging Ladakh’s digital divide but also inspiring a new generation of women to pursue careers in technology. Rabzes is living proof that with vision, hard work, and resilience, unconventional dreams can become reality.
What if your ability to learn, grow, and connect with the world was limited simply by where you were born? This was the reality for Tashi, a young boy from the breathtaking yet remote town of Tawang in Arunachal Pradesh. Home to the second-largest monastery in Asia, Tawang is known for its serene beauty—but beneath its picturesque landscape lies a struggle for connectivity and access to opportunities.
Tashi’s journey is one of resilience, loss, and an unwavering commitment to digital transformation. His story is a testament to how challenges can be turned into stepping stones for meaningful change.
A Childhood Marked by Love and Loss
Tashi’s earliest memories are filled with the warmth of his father’s love. Every day, his father carried him on his back to school, weaving new stories along the way. These moments of closeness became the foundation of his childhood. However, life took an unexpected turn when he lost his father while still in the second grade. With this loss came new hardships, including the inability to continue at his private school. But fate had a new chapter waiting for him—one that led him to Manjushree Vidyapith, where he found not only an education but a nurturing community that felt like home.
The Manjushree Experience: More Than Just Academics
Manjushree Vidyapith was more than just a school; it was a sanctuary that instilled values of kindness, resilience, and gratitude in its students. Many of the children there came from similar backgrounds, creating an unspoken understanding and support system among them. Every morning, students engaged in prayers, meditation, and gratitude practices—rituals that nurtured emotional well-being and provided a sense of stability. In today’s fast-paced, anxiety-ridden world, these early teachings remain invaluable, shaping students into compassionate and grounded individuals.
A Life-Changing Encounter with the Internet
Tashi’s first encounter with the internet in 2009, when he was in grade six, was a moment of collective wonder. Before then, students had only read about it in books, never truly grasping its potential. When they finally accessed it, curiosity turned into awe. The internet became an instant gateway to the world beyond Tawang. It revolutionized the way they communicated with donors and well-wishers. Until then, they had relied on letters that took weeks to reach their destinations. With the internet, they could finally share their thoughts and gratitude in real time, breaking down the barriers of remoteness.
The Digital Divide in Tawang
However, while the internet brought newfound possibilities, it also highlighted the stark digital divide in Tawang. The region’s geographical isolation meant that connectivity remained inconsistent, making access to digital resources a privilege rather than a norm. This challenge became even more pronounced during the COVID-19 pandemic, when education and work moved online. Many students and professionals struggled to stay connected, with some having to walk miles just to charge their phones or find a stable network. Others were completely cut off, missing out on vital opportunities.
Bridging the Gap: Tashi’s Mission
Determined to change this reality, Tashi embarked on a mission to bring reliable digital connectivity to Tawang. Alongside his team, he implemented innovative solutions like solar-powered internet setups to ensure stable connections in the most remote corners. The task was not easy—difficult terrain, lack of infrastructure, and erratic power supply made the work even more challenging. Yet, with persistence, they found ways to overcome these hurdles. Each milestone achieved was not just a technical victory but a transformative moment for the community. Improved connectivity meant better education, smoother business operations, and a stronger local economy.
Tourists, who once hesitated to stay longer due to connectivity issues, now found it easier to remain, providing a boost to local businesses. More importantly, students no longer had to walk miles just to attend online classes or complete assignments. The impact of this work has been deeply rewarding, reaffirming Tashi’s belief that technology can be a bridge to equal opportunities.
A Message for Future Generations
Tashi believes that curiosity is the key to lifelong learning. He encourages students, especially those from Manjushree Vidyapith, to ask questions and seek knowledge beyond textbooks. In an era where time moves fast, he emphasizes the importance of learning new skills beyond academics. The internet, when used wisely, can be a powerful tool for growth and success. Most importantly, he urges young minds never to shy away from dreaming big, regardless of their background.
His journey from a young boy in Tawang to a digital changemaker serves as an inspiration to many. It is proof that no matter how remote a place may be, with determination, innovation, and a spirit of service, it can be connected to the world. Tashi’s work continues to inspire, reminding us all that even the most challenging terrains can become pathways to progress.
What happens when a hospital has state-of-the-art facilities but no consistent internet connection? In the remote, breathtaking village of Turtuk, nestled on India’s northern borders, Dr. Javed from Srinagar and pharmacist Dr. Kareem Ahmed confront this reality every day. They are dedicated healthcare professionals working in a facility they proudly maintain as one of the finest in the region, yet they’re held back by a barrier that most of us take for granted—reliable internet.
In this post from our #PeopleWithoutInternet series, we share the story of these committed healthcare heroes, the unique challenges they face, and the lengths they go to provide quality care despite limited connectivity
A Modern Hospital, Limited by Connectivity
The healthcare center in Turtuk is a source of pride for Dr. Javed and Dr. Kareem. When our team visited, Dr. Javed guided us through the facility, showcasing state-of-the-art equipment and spotless facilities—a rare sight in a remote village. This small hospital is as modern as any urban healthcare facility, a testament to the dedication of the staff, who are determined to provide the best possible healthcare to Turtuk’s residents.
However, despite the hospital’s modern infrastructure, its connectivity remains a severe obstacle. Access to the internet in Turtuk is erratic at best, with doctors sometimes going up to a week without internet access. This lack of connectivity hinders their ability to upload essential documents to the government daily, a task that would be routine in any well-connected area. Moreover, without reliable internet, the hospital cannot access specialist advice on call, which is critical in emergencies, given Turtuk’s isolation and the lack of in-person specialists.
The Role of Internet in Remote Healthcare
For doctors like Dr. Javed and Dr. Kareem, internet access is not just a convenience; it’s essential for modern medical care. In an area where bringing specialists on-site is challenging, the internet bridges the gap by allowing remote consultations, enabling them to make informed decisions quickly. Whether it’s uploading patient records, coordinating with government health departments, or seeking specialist advice, internet access is crucial for running an efficient and effective healthcare center in Turtuk.
In fact, reliable internet connectivity could transform the healthcare landscape in remote villages like Turtuk, enhancing access to quality care and reducing the need for patients to travel long distances for treatment.
The Commitment of Turtuk’s Healthcare Team
What struck us most during our visit was the dedication of Dr. Javed and Dr. Kareem. Beyond their professional duties, they are deeply invested in the well-being of their community and are committed to making Turtuk’s healthcare center a beacon of excellence. Their hope is that one day, Turtuk will have the same level of connectivity and access to resources as any major city, enabling them to provide their patients with comprehensive, world-class care.
These healthcare heroes continue to serve with limited resources, working tirelessly to make a difference in the lives of Turtuk’s residents. They are living examples of resilience and commitment, embodying the spirit of healthcare service despite the challenges they face.
Why Connectivity is Key to the Future of Rural Healthcare
Stories like those of Dr. Javed and Dr. Kareem underscore the urgent need for reliable internet connectivity in remote regions. Without it, even the most well-equipped facilities are limited in their capacity to serve effectively. By bridging the digital divide, we can help healthcare workers like Dr. Javed and Dr. Kareem provide the care their communities deserve.
The #PeopleWithoutInternet series aims to highlight these stories, advocating for better connectivity in rural India, where it’s needed the most. When healthcare heroes like Dr. Javed and Dr. Kareem have access to reliable internet, they are empowered to bring life-changing improvements to their communities.
Final Thoughts
Dr. Javed, Dr. Kareem, and their team are committed to providing the best care possible, standing as pillars of hope for the people of Turtuk. Their story reminds us of the crucial role internet plays in healthcare and the importance of bridging the connectivity gap in rural India.
Stay tuned for more stories in our #PeopleWithoutInternet series as we continue to explore the lives of those who tirelessly work to serve their communities against all odds.
When Dr. Muktadil received his posting to Zanskar, his family’s worries weren’t quiet whispers—they were openly spoken concerns. The youngest in his family, raised in Kashmir, he had always drawn strength from his sister, the one who inspired his own journey into medicine. And though his family honored the Kashmiri tradition of nurturing at least one doctor in every household, they were uncertain about his decision to leave the familiarity of home for the unknown wilderness of Zanskar.
“I was determined,” he said, remembering the moment he set out. “But even I didn’t know what I was in for.”
The journey to Zanskar was a trial in itself, winding through sheer cliff faces, twisting roads, and unforgiving weather. The mountains seemed to loom higher with every mile, their silence an ominous welcome. By the time he arrived, even his resolve felt worn thin. And yet, the true test had only begun. Resident doctors who had come before him didn’t hold back their stories—accounts of endless winters, sub-zero nights, the quiet so profound it filled your bones. And the isolation was complete: without a reliable internet connection, Zanskar was a land as remote from the rest of the world as the stars above.
“I remember wondering if I’d made a mistake,” he confided. “There were nights I felt completely cut off. It’s a village that moves at its own pace. The mountains are always watching, and in some ways, they keep you… humbled.”
But Dr. Muktadil persisted. He learned to navigate the unpredictable weather, the narrow mountain trails, and the solitude. The community—simple, authentic, and without pretenses—gradually became his new family. He grew to understand their needs and their way of life, and he came to treasure their resilience.
Then, within a year’s time, something extraordinary happened. Connectivity arrived in Zanskar. The once silent village now hummed with the subtle power of the internet. A simple click could bridge the distance between Zanskar and his family in Kashmir, between a diagnosis here and a specialist’s opinion miles away.
“It was as though someone had opened a window, and suddenly I could see beyond the mountains,” he said, his eyes bright with the memory. Telemedicine consultations became a possibility, and he was able to access resources that once seemed out of reach. “It changed everything. Patients who might have had to travel hours, risking health and weather, could now get expert advice right here in the clinic.”
With the internet’s arrival, Zanskar’s remoteness softened. Not only did he have access to medical knowledge and resources, but he could finally reconnect with his family, sharing laughter and stories as if he’d never left. The homesickness that had haunted him at the beginning now seemed to fade into the background, and for the first time, Zanskar felt like home.
Yet there was more to this journey. The internet also connected Dr. Muktadil to something deeply personal. With it, he could reconnect to his roots, reaching back to memories of his own childhood in Kashmir. He shared stories of his community’s grit, of the strength woven into the fabric of his culture. “The portrayal of Kashmir in the media…it rarely captures the warmth, the pride, and the traditions that bind us together,” he shared. “Kids today in Kashmir are growing up with new dreams, ones that my parents’ generation couldn’t have imagined.”
He smiled, recalling his sister and the dreams she had instilled in him. It was her vision of a doctor’s life that had brought him to Zanskar. And now, it was this place—the stark, solitary beauty of it—that had taught him to be the kind of doctor he had always aspired to become.
And so, as Dr. Muktadil faces his next assignment, he finds himself reluctant to leave Zanskar, a place that had once filled him with dread. “Funny, isn’t it?” he chuckled softly. “Now, I can’t imagine not being here. This village, these mountains, and now…this connection to the world. It’s strange how home can find you in the most unexpected places.”
In Zanskar, the internet is more than just a tool; it’s a lifeline, a bridge, and perhaps most importantly, a way for dreams to cross borders. For Dr. Muktadil, it is the difference between feeling isolated and feeling a part of something far greater—a testament to how even in the remotest corners of the world, a simple connection can redefine not only a place but also a person’s heart.
On the road back from Hanle, Ladakh, our team encountered something extraordinary. In the remote beauty of Gompo village, we met a group of women who could only be described as the Ladakhi Clean Up Heroes. With no financial aid or government support, these women regularly gather in groups of five, each covering different stretches of land, to pick up trash left behind by tourists. Their efforts are a stark reminder of the increasing litter problem in Ladakh, driven largely by the influx of domestic travelers.
What stood out most was their sense of responsibility. Without complaints or demands for resources, one woman simply said, “This is our home. If we don’t take care of it, who will?”
The Growing Problem
Tourism has brought economic benefits to Ladakh, but it has also resulted in a surge of litter, particularly from domestic Indian travelers. Pristine landscapes are now blemished with plastic bottles, wrappers, and waste. As these women explained, the trash problem has escalated over the past few years, threatening the beauty of their homeland.
Amy Vanakan, a photographer from Colorado who documents disappearing cultures, joined us and shared her reflection on this: “Being a traveler is such a privilege, so please be respectful of other people’s homes.” Her words echo a sentiment we must all remember: travel is not just about experiencing new places but also about leaving them as we found them—or better.
Action Over Words
The Ladakhi Clean Up Heroes embody action. Their work, done without fanfare or outside assistance, is a powerful example of what real environmental stewardship looks like. Each group covers a stretch of five kilometers, and their dedication is a reminder that even the smallest efforts can create meaningful change.
Littering is not just an environmental issue—it’s a reflection of how we value the places we visit and the communities we impact. The responsibility to keep these places clean extends to everyone, young and old alike. Teaching this sense of accountability is crucial if we want to preserve not just Ladakh but every natural space for future generations.
Why It Matters
Littering shows a lack of respect for the environment and the people who live in these spaces. It’s easy to think that one discarded bottle won’t make a difference, but when millions of people think the same way, the damage becomes significant.
They remind us that protecting the environment doesn’t require grand gestures—just simple, consistent action. If these women, with no outside help, can make a difference, so can we.
As we left Gompo village, their message resonated deeply: “If we don’t take care of it, who will?” It’s a call to action for all of us, to be more mindful of our impact and to take responsibility, no matter where we are. Through our actions, we must educate the young and old alike on the importance of keeping our planet clean.
“I believe education empowers you to think in 360 degrees. And in today’s world, that empowerment is incomplete without the internet.”
In the far-flung village of Turtuk, perched on the India-Pakistan border, Dr. Abdul Hameed has become a pillar of education and a source of hope. He is not just the only PhD holder from this small village; he is a symbol of resilience and commitment to the betterment of his people.
Dr. Hameed teaches at the local higher secondary school in Turtuk, despite his many academic qualifications. His story is not one of self-promotion but of selflessness—choosing to return to his roots and give back to the place that raised him. “I was in the first batch of students to complete higher secondary here,” he recalls, noting the severe challenges they faced with a lack of resources, especially teachers. “My 11th grade year was wasted because no teacher was available to teach. I had to take re-admission, and later, I had to leave Turtuk for Jammu to continue my education.”
Yet, the difficulties didn’t end with his determination. The financial strain was overwhelming. “My father made only ₹3000 a month, and the expenses of staying in Jammu for studies were too high. I couldn’t make it work.” But Hameed persisted. He traveled across the country, eventually earning his PhD from Banaras Hindu University (BHU). His journey wasn’t just about personal achievement—it was about paving the way for the future generation of Turtuk.
The Internet: A Missing Lifeline in Turtuk
For Dr. Hameed, the struggle to access education in his youth is eerily mirrored in the experiences of his students today. The pandemic revealed a harsh truth—without internet access, children in Turtuk were falling behind. While most students across India adapted to online learning, Turtuk’s students were left stranded.
Dr. Hameed took matters into his own hands. He traveled to Delhi and pleaded for educational technology to be provided to his school’s 11th and 12th-grade students. “You can never predict unforeseen circumstances like the pandemic, but children shouldn’t suffer because of them,” he explains. His voice carries the weight of someone who has seen too much wasted potential due to circumstances beyond control.
Yet, it’s not just about overcoming the obstacles of a global health crisis. Dr. Hameed emphasizes that internet access is critical for students to stay competitive—not just regionally or nationally, but globally. “To learn any skill today, it’s important to have the internet. The world is moving forward, and if our children don’t have access, they’ll be left behind.”
The Bigger Battle: Cultural Challenges for Female Students
In Turtuk, the battle for education isn’t just about technology. Cultural norms present an additional layer of difficulty, especially for female students. “In Asian culture, girls are expected to help with household chores—carrying water, cooking, cleaning. By the time they’re done, they’re too tired to focus on their studies,” Dr. Hameed explains, his voice heavy with concern. These young women, who should be inspired to pursue their dreams, often lack role models and the encouragement they need to persevere in their education.
The internet, Dr. Hameed believes, could be a powerful tool for these girls, offering them exposure to ideas, stories, and opportunities beyond the limitations of their village. “They need to see that there’s a world out there where they can compete, where they can excel.”
The Internet: Tool or Distraction?
However, Dr. Hameed is not blind to the darker side of internet use. He frequently warns his students about the dangers of wasting time on social media, drawing a powerful analogy: “The internet is like a knife. You can use it as a tool, or it can become a weapon against you.”
It is his dream to spread awareness about using the internet wisely. He advocates for counseling sessions not just for students but for parents, urging them to understand their children’s unique needs and potentials. “Every child is different,” he often tells parents. “You can’t apply the same parenting style to each one.”
A Teacher’s Pride and a Vision for the Future
Like any dedicated educator, Dr. Hameed feels a deep sense of pride when his students succeed. But he is quick to point out that his role is as much about learning as it is about teaching. “I am constantly learning from my students,” he says with a smile.
His vision for Turtuk is clear—he wants to see the students compete on a global stage. And for that to happen, the village must have access to the internet. “Education isn’t just about acquiring knowledge. It’s about empowerment, about thinking critically and creatively. And in today’s world, the internet is a key part of that process.”
Change is inevitable, Dr. Hameed says, but Turtuk, like many other remote villages in Ladakh, lacks exposure. It’s not that people resist change; they simply haven’t seen what’s possible. For him, the internet represents that exposure—the window to a world of possibilities that his students have yet to fully grasp.
As the village’s only PhD holder, Dr. Abdul Hameed’s mission is far from over. He’s not just fighting for internet access; he’s fighting for the future of Turtuk, where every child can dream of competing not just with their neighbors, but with the world.
